Frequently asked questions

Browse the products, add what you need to the shopping cart, then go to checkout and enter your delivery and payment details.

You can change your order only before it is shipped. Contact us immediately by phone or WhatsApp to request the change.

Orders are generally delivered within 24–48 hours in Cairo and Giza and within 3–5 days in other governorates.

The applicable delivery fee is shown clearly during checkout before you confirm the order.

We accept cash on delivery and the electronic payment methods shown during checkout, including supported bank cards.

Eligible products may be returned or exchanged within 14 days of delivery if they are unopened and in their original condition, subject to applicable health rules.

Contact us by phone or WhatsApp and send a photo of the product with your order number. We will arrange the exchange with you.